Skip to main content

My Oracle Support

Oracle



Oracle Global Customer Support

Coming Soon...
Oracle MetaLink 3 to be Upgraded to My Oracle Support


We are pleased to announce that we will upgrade MetaLink 3 in the coming months and officially change the name to "My Oracle Support". My Oracle Support is designed to enhance your online support experience by providing personalized, proactive and collaborative support. These enhancements will not affect your current login credentials, Support Identifiers, or Service Request numbers.

My Oracle Support will provide many features including:

  • A single, comprehensive and personalized dashboard to manage your service requests, configurations & projects
  • Improved service request management
  • Personalized and targeted information from an extensive Oracle knowledge base
  • Proactive advice and critical product patch alerts specific to your configuration delivered to your dashboard

Call To Action:

Verify that you have the latest Adobe Flash plug-in
A Flash plug-in (version 9.0.115 or higher) will be required for My Oracle Support. Please take the following steps to ensure that you are prepared for this upgrade:

  • Check your browser for the correct version of Flash plug-in by going to the Adobe Flash checker page, and installing the latest version of Adobe Flash.
  • Download the latest version of the Flash Player from the Adobe website if you do not have Flash installed.
  • Visit the Flash FAQ for answers to common questions about Flash and links to important information from Adobe about supported platforms, versions and browsers. It includes Flash Player security and privacy information that you may want to provide to your network administrator.

Be Aware of Communications Channels
The following communication channels will be used to provide details regarding timelines, updates, specific changes, training, and other useful information:

Visit the MetaLink 3 Upgrade to My Oracle Support Information Page and FAQ to learn more about the upgrade. Bookmark these pages as they will be updated with new information as we get closer to the transition date.

Oracle is committed to delivering the highest quality technical support solutions. My Oracle Support, your next generation support platform, is designed to simplify and enhance your online support experience and will deliver industry leading personalized, proactive & collaborative support. We look forward to sharing the experience with you.

Please look for additional communications in the coming weeks related to your upgrade to the My Oracle Support platform. Live and recorded user interface training will be available as we move closer to the upgrade weekend. If you have questions regarding this upgrade, please contact Global Customer Support by clicking on the "Contact Us" link in MetaLink 3, or by calling Global Customer Support and selecting the non-technical option.

Sincerely,
Oracle Global Customer Support


Comments

Popular posts from this blog

INFOCUS 2012 - Agenda

JD Edwards 9.1 Standalone Installation Tutorial

Hello and welcome to JDEFUSION.com!

Here's a video tutorial on how to install the newest JD Edwards 9.1 version!

In only six steps and no magic, you will have your JD Edwards up and running, including the Web version! The JD Edwards team did an outstanding job on this new version and I'm proud to be the first to document in video the installation steps and show you the system working after the installation.

The tutorial is divided in the following steps:


Images download - E-DeliveryDirectory preparationOracle 11g 32 bit installationJDE Demo installationPost installation proceduresSystem check

By following the video you'll be able to have your own JD Edwards' instance running directly in your PC or you may also install as a Virtual Machine using Oracle Virtual Box. The base OS I'm using for this tutorial is Linux and as you can see, the Virtual Box VM works fast and is also stable. Please let me know if you need some information on how to setup a Virtual Box instanc…

JDEdwards 9.0 DEMO Installation Tutorial

Hello!
Here's the new tutorial on JD Edwards 9.1


http://www.jdefusion.com/2012/05/jd-edwards-91-standalone-installation.html


You may want to install the 9.0, but I do recommend you to install and try the 9.1 with the new user interface and the "pages" feature. Click the link above and enjoy the video tutorial!


Oracle announced JDEdwards most recent version: 9.0 in September 2008.
Below, a complete tutorial of how to download and install this version.
Feel free to comment if you have any questions about this tutorial.
After that, we'll discuss many new features included in this version, as the new "Save" option. Now you can save your specs in a file and restore in another location without deployment, just using OMW.
So, let's rock!
The first step is to download the DEMO version to your machine.
Go to http://edelivery.oracle.com/ click Continue
1. Media Pack Search
Choose JDEdwards Enterprise One and your platform


Click the first option: JDEdwards Enterprise…