New Suite of Service Management Applications Help Organizations Improve Customer Service and Profitability Redwood Shores, Calif. – August 1, 2012 News Facts Helping organizations optimize customer service, Oracle today announced Oracle’s JD Edwards EnterpriseOne One View Reporting for Service Management. The new release is part of JD Edwards EnterpriseOne One View Reporting , a real-time reporting solution that improves productivity and enhances real-time decision making by providing users with a simplified and clear view of the essential data necessary to effectively execute business processes. To support service management in the areas of service contracts, work orders, equipment and preventive maintenance, JD Edwards EnterpriseOne One View Reporting for Service Management includes eight new JD Edwards EnterpriseOne One View Reporting applications. Empowering end-users to design, create, run and share reports with limited IT assistance, the new release includes a lib