Skip to main content

Oracle Introduces Oracle’s JD Edwards EnterpriseOne One View Reporting for Service Management

New Suite of Service Management Applications Help Organizations Improve Customer Service and Profitability

Redwood Shores, Calif. – August 1, 2012

News Facts

Helping organizations optimize customer service, Oracle today announced Oracle’s JD Edwards EnterpriseOne One View Reporting for Service Management.
The new release is part of JD Edwards EnterpriseOne One View Reporting, a real-time reporting solution that improves productivity and enhances real-time decision making by providing users with a simplified and clear view of the essential data necessary to effectively execute business processes.
To support service management in the areas of service contracts, work orders, equipment and preventive maintenance, JD Edwards EnterpriseOne One View Reporting for Service Management includes eight new JD Edwards EnterpriseOne One View Reporting applications.
Empowering end-users to design, create, run and share reports with limited IT assistance, the new release includes a library of 38 pre-built reports that are intuitively designed to reduce reporting costs, enhance real-time decision making and turn data into knowledge.
With JD Edwards EnterpriseOne One View Reporting for Service Management, users are able to improve customer service performance by analyzing service contracts for profitability.
In addition, the new release increases visibility into equipment availability and performance, enabling users to improve efficiencies, increase customer equipment uptime and better manage maintenance costs.
JD Edwards EnterpriseOne One View Reporting for Service Management and JD Edwards EnterpriseOne One View Reporting are part of Oracle’s JD Edwards EnterpriseOne 9.1, an integrated applications suite of comprehensive enterprise resource planning software.

Supporting Quote

“Managing customer services is a complex process that demands real-time access to data that can support quick and informed decision making,” said Lyle Ekdahl, group vice president general manager, Oracle’s JD Edwards. “By introducing a new suite of service management applications to the extensive library of Oracle’s JD Edwards EnterpriseOne One View Reporting solutions, we are empowering individual users to help improve service levels. This ultimately helps organizations improve the bottom line by reducing costs, increasing customer satisfaction and growing revenue.”

Supporting Resources

About Oracle Applications

Over 65,000 customers worldwide rely on Oracle's complete, open and integrated enterprise applications to achieve superior results. Oracle provides a secure path for customers to benefit from the latest technology advances that improve the customer software experience and drive better business performance. Oracle Applications Unlimited is Oracle's commitment to customer choice through continuous investment and innovation in current applications offerings. Oracle's next-generation Fusion Applications build upon that commitment, and are designed to work with and evolve Oracle's Applications Unlimited offerings. Oracle's lifetime support policy helps ensure customers will continue to have a choice in upgrade paths, based on their enterprise needs. For more information on the latest Oracle Applications releases go to

About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit


Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Karen Hartquist
Simon Jones
Blanc & Otus


Popular posts from this blog

Tools Release

A new experience on!

After almost a year, a new and redesigned web site for Innova9. With this new website, we'll be able to communicate better, educate better, and we launch a new initiative for integrations: We'are now Dell Boomi's Partner and we can build seamless integrations for on-prem, Cloud and hybrid business scenarios using JD Edwards' Orchestrator and the versatility of Dell Boomi. Also, we're launching our Products section, starting small with our JD Edwards' Sandbox installation and hosting as well as our Orchestrator Masterclass. There's more to come! Take a look at our Services: all focused on EnterpriseOne innovations, from UX One Enablement, to our new Online Help Desk, where we'll serve your Business Analysts, Power Users, and End Users with instant messages to help with UX and User Defined Objects activities. All in a super affordable price, available per user / per month on subscription base. Want more? Our articles now have a new place! Started with

JD Edwards 9.1 Standalone Installation Tutorial

Hello and welcome to! Here's a video tutorial on how to install the newest JD Edwards 9.1 version! In only six steps and no magic, you will have your JD Edwards up and running, including the Web version! The JD Edwards team did an outstanding job on this new version and I'm proud to be the first to document in video the installation steps and show you the system working after the installation. The tutorial is divided in the following steps: Images download - E-Delivery Directory preparation Oracle 11g 32 bit installation JDE Demo installation Post installation procedures System check By following the video you'll be able to have your own JD Edwards' instance running directly in your PC or you may also install as a Virtual Machine using Oracle Virtual Box. The base OS I'm using for this tutorial is Linux and as you can see, the Virtual Box VM works fast and is also stable. Please let me know if you need some information on how to se