Skip to main content

OracleMetaLink 3 Upgrade to My Oracle Support Begins August 28, 2009

ATTN: PeopleSoft, JD Edwards, Siebel, and Hyperion Support Customers & Partners

Oracle Global Customer Support is pleased to announce the launch of Oracle’s new online support portal, My Oracle Support. This coming weekend, August 28-30, 2009, Oracle will upgrade Oracle MetaLink 3 and officially change the name to "My Oracle Support." This transition will migrate existing OracleMetaLink 3 customers and partners (those using PeopleSoft, JD Edwards, Siebel, and Hyperion products) to My Oracle Support at https://support.oracle.com.

This upgrade will not affect your current login credentials, Support Identifiers, or Service Request numbers; however, during the transition period, OracleMetaLink 3 will be temporarily unavailable. For any online support tasks or Service Requests needs during the upgrade weekend, please contactGlobal Customer Support via telephone.

Improved Customer Experience
My Oracle Support is part of our ongoing commitment to help you increase the business value of your Oracle investment, lower your total cost of ownership, and minimize risk. Leveraging the personalized, proactive, and collaborative support capabilities in My Oracle Support helps reduce the time you spend maintaining your PeopleSoft, JD Edwards, Siebel and Hyperion solutions.

During System Downtime
Beginning at approximately 8:00 p.m. PDT on Friday, August 28, 2009, access to the Oracle MetaLink 3 portal will be unavailable. This means that typical tasks such as searching the Knowledge Base, viewing Service Requests, and downloading patches will be restricted.

We strongly encourage you to download any patches you may need over the upgrade weekend prior to 8:00 p.m. PDT on August 28, 2009. For any online support tasks or Service Requests needs during the upgrade weekend, please contact Global Customer Support via telephone.

Upon completion of the upgrade, Oracle MetaLink 3 https://metalink3.oracle.com will automatically redirect you to My Oracle Support https://support.oracle.com, at which time you can begin using My Oracle Support.

Adobe Flash Player Requirements
Adobe Flash Player version 9.0.115 or higher is required to use My Oracle Support; therefore, you must have a supported version of Flash Player installed. You'll find more information about the necessary Flash Player requirement by reading the Prepare for the Upgrade to My Oracle Supportdocument on Oracle MetaLink 3.

Helpful Resources and Training
Be prepared for the upgrade:

Upon completion of the upgrade, ongoing live and recorded training will be available from the "Training Central" page located on the My Oracle Support Getting Started region.

E-Business Suite, Oracle Database, Fusion Middleware, WebLogic, and BEA Support Customers & Partners
Oracle Support customers and partners using Oracle E-Business Suite, Oracle Database, Fusion Middleware, WebLogic, and BEA products should continue to use My Oracle Support / Classic MetaLink for support needs until these products are also migrated. This upgrade is planned to occur later this year. Details will follow at a later date.

Sincerely,
Oracle Global Customer Support

Comments

Popular posts from this blog

INFOCUS 2012 - Agenda

JD Edwards 9.1 Standalone Installation Tutorial

Hello and welcome to JDEFUSION.com!

Here's a video tutorial on how to install the newest JD Edwards 9.1 version!

In only six steps and no magic, you will have your JD Edwards up and running, including the Web version! The JD Edwards team did an outstanding job on this new version and I'm proud to be the first to document in video the installation steps and show you the system working after the installation.

The tutorial is divided in the following steps:


Images download - E-DeliveryDirectory preparationOracle 11g 32 bit installationJDE Demo installationPost installation proceduresSystem check

By following the video you'll be able to have your own JD Edwards' instance running directly in your PC or you may also install as a Virtual Machine using Oracle Virtual Box. The base OS I'm using for this tutorial is Linux and as you can see, the Virtual Box VM works fast and is also stable. Please let me know if you need some information on how to setup a Virtual Box instanc…

JDEdwards 9.0 DEMO Installation Tutorial

Hello!
Here's the new tutorial on JD Edwards 9.1


http://www.jdefusion.com/2012/05/jd-edwards-91-standalone-installation.html


You may want to install the 9.0, but I do recommend you to install and try the 9.1 with the new user interface and the "pages" feature. Click the link above and enjoy the video tutorial!


Oracle announced JDEdwards most recent version: 9.0 in September 2008.
Below, a complete tutorial of how to download and install this version.
Feel free to comment if you have any questions about this tutorial.
After that, we'll discuss many new features included in this version, as the new "Save" option. Now you can save your specs in a file and restore in another location without deployment, just using OMW.
So, let's rock!
The first step is to download the DEMO version to your machine.
Go to http://edelivery.oracle.com/ click Continue
1. Media Pack Search
Choose JDEdwards Enterprise One and your platform


Click the first option: JDEdwards Enterprise…